Privacy

Privacy Policy

Last updated May 22, 2026

This Privacy Policy explains how sendvia.chat collects and uses personal data when you visit the website, contact us, create or access an account, connect messaging channels, or use the API.

sendvia.chat as controller

We act as controller for website visits, contact requests, account management, billing, security, support, analytics, and our own product operations.

sendvia.chat as processor

When customers use sendvia.chat to deliver messages to recipients, we generally process recipient and message data on the customer's instructions.

1. Data We Process

Account data: name, email address, authentication events, locale, settings, billing state, and support messages.
Early-access and contact data: name, email address, WhatsApp or Telegram phone number, message content, locale, and captcha verification status.
Messaging configuration: connected WhatsApp or Telegram session references, API keys, scopes, delivery destinations, fallback settings, and channel status.
Recipient and message data: destination phone numbers or chat identifiers, message type, template variables, message body, delivery attempts, provider responses, and logs.
Technical and security data: IP address, device and browser information, request logs, rate-limit events, error reports, abuse-prevention signals, and captcha events.
Cookie and analytics data: consent choices and, if accepted, Google Analytics usage data for public website pages.

2. Why We Use Data

To provide transactional chat and SMS fallback delivery.
To authenticate users, protect accounts, and prevent abuse.
To create and manage scoped API keys, connected devices, and logs.
To process contact and support requests.
To manage billing, quotas, subscriptions, and product access.
To comply with legal, tax, accounting, and security obligations.
To understand public website traffic through Google Analytics only where consent has been given.

3. Legal Bases

Depending on the context, we rely on contract performance, legitimate interests, legal obligations, and consent. Consent is used for optional Google Analytics cookies and any marketing communication that legally requires opt-in consent. You can withdraw cookie consent from the Cookie settings link in the footer.

4. Sharing Data

We share personal data only where needed to provide or protect sendvia.chat:

WhatsApp, Telegram, and SMS providers used to deliver messages.
Hosting, database, storage, email, monitoring, and security providers.
Payment and billing providers, if you use a paid plan.
Google Analytics, if you accept analytics cookies on public pages.
Professional advisers, authorities, or courts where required by law or necessary to protect rights.

5. Retention

We keep data only as long as needed for the purposes above. Account, billing, delivery, support, and security records may need to be retained for service operation, audit, abuse prevention, dispute handling, accounting, tax, or legal periods. Google Analytics data is handled according to our configured analytics retention settings and Google's own controls.

6. International Transfers

Some providers may process data outside the European Economic Area. Where this happens, we use appropriate safeguards such as adequacy decisions, Standard Contractual Clauses, or provider transfer mechanisms recognized by applicable data protection law.

7. Your Rights

Depending on your location and the type of data involved, you may have rights to access, correct, delete, restrict, object to processing, request portability, or withdraw consent. If your data was submitted by a sendvia.chat customer, we may direct you to that customer because they decide how their recipient and message data is used.

8. Contact

For privacy questions, use our contact form . We may need to verify your identity before responding to privacy requests.